Contact Pub Casino
Pub Casino sits on the information side of the industry — it isn't a casino in its own right, which means there's no support team here that can touch player accounts, deposits or withdrawals. The point of this page is to make sure each enquiry reaches the right destination on the first try. Picking the section that fits your situation up front cuts wasted time on both sides of the conversation.
If gambling has dropped you into immediate distress, please stop reading and reach out. Free help is available in the UK around the clock — GamCare on 0808 8020 133, Samaritans on 116 123. The complete listing of helplines and self-exclusion tools sits on the Responsible Gambling page.
1. Account, deposit, withdrawal or bonus issues
If you have a problem with a casino account — a missing cashout, a stuck verification, a bonus that failed to credit, an account that was suspended — Pub Casino cannot help directly. We do not run player accounts, hold funds, or access operator back-office systems. The first port of call is always the operator's own support team. Their live chat tends to be quickest; their email queue tends to be slowest. Open a ticket, screenshot the chat transcript, keep the ticket reference handy, and give the operator a reasonable deadline (24 to 72 hours for most problems, longer for KYC-related delays).
If the operator fails to resolve the problem inside a reasonable window, the next stop depends on where the operator is licensed. For Curaçao-licensed brands, the licensee on file with the regulator is the formal complaint route. For brands licensed in Malta, the Malta Gaming Authority provides a player-support pathway. Independent dispute mediators including AskGamblers Complaint Service and Casino Guru Complaint Service have a strong track record of resolving disputes with offshore operators when other escalation channels fall short.
2. Reporting an offshore operator under UK law
Under the Gambling Act 2005, providing real-money online casino services to UK-based customers without a licence is a criminal offence. Enforcement is the remit of UKGC (the UK Gambling Commission). To flag an operator that looks to be operating outside the Act, the UKGC's complaints form is on gamblingcommission.gov.uk. The Commission has the power to strip licences and instruct payment providers to block non-compliant operators; it also keeps a publicly searchable log of complaints received. Filing is anonymous — no account references, no deposit data, and no personally identifying details are needed to submit one.
3. Self-exclusion and gambling-harm support
The British national self-exclusion service that covers licensed gambling brands is GAMSTOP, available through gamstop.co.uk. A single GAMSTOP signup shuts off every UKGC-licensed online gambling operator at once — Pub Casino included, since it sits under UK licensing as a UKGC-licensed casino. Offshore casinos fall outside the GAMSTOP perimeter because they aren't UKGC-licensed in the first place, yet registering remains worthwhile: it pulls the regulated wagering option, which is typically the on-ramp leading into harder offshore play.
GamCare
0808 8020 133
Counselling, live chat over the web, plus self-help materials — all free of charge, all the time of day, open to anyone touched by gambling including relatives of the gambler.
Samaritans
116 123
Round-the-clock crisis assistance at no cost, applicable to distress of every type — gambling-driven money pressure squarely included.
StepChange Debt Charity
0800 138 1111
Independent debt advice provided free of charge. Particularly relevant where gambling losses have rolled into debts that have become unmanageable.
BeGambleAware
In-person counselling delivered by services organised at regional level. Locate the right provider for your area via begambleaware.org.
4. Corrections to Pub Casino content
Pub Casino reviews rest on hands-on testing of operators, but conditions move quickly. If a fact has fallen out of date or a number is wrong, we want to hear about it. To flag a correction, include the URL of the page, the specific claim at problem, and (where possible) a source proving the correct figure. Substantive corrections are completed within five business days, with a dated note appended at the foot of the affected review describing what was changed. The full procedure sits on the Editorial Policy page.
5. Operators wishing to flag an inaccuracy
Operators contacted by Pub Casino for review-related fact-checks reply through the same editorial channel. The rules match those for any other reader: a specific factual claim, a documented basis for the correction, and (where a partnership exists) an acknowledgement that the partnership does not influence the score. The wider rule set lives on the Affiliate Disclosure page. Sales, marketing or partnership enquiries are routed through a separate channel, not the editorial one.
6. Press and media enquiries
Press enquiries, story tips, or interview requests on UK online gambling are handled separately from reader correspondence — include a clear subject line and an explicit deadline when reaching out. Pub Casino is usually in a position to give on-the-record commentary covering operator behaviour, the regulatory landscape, and developments around player safety. Live complaints involving individual players aren't something we comment on unless those complaints already sit in the public record.
7. Legal, privacy and data requests
Data-subject requests — access, correction or deletion of personal data Pub Casino keeps on you under the UK GDPR and Data Protection Act 2018 — are handled through a dedicated privacy channel. A complete breakdown of what data Pub Casino stores and the lawful basis for storing it sits on the Privacy Policy page; the technical breakdown of cookies and other client-side storage is on the Cookie Policy page. DMCA and other intellectual-property notices are processed through a separate legal channel, in line with industry practice. For the wider picture — who runs the site, why, and how reviews come together — see the About page; the site's front door is the Pub Casino homepage.
What Pub Casino cannot help with
Saving everyone time: Pub Casino has no mechanism to release stuck deposits, push KYC along, override bonus terms set by an operator, lift a self-exclusion that an operator has applied, give legal or financial advice, or hand over private data on any individual player. Each of those is the job of the correct body, every one of which is named in the relevant section above.